In Motion Hosting Rocks
In the days of less-than-stellar customer service, I am always impressed when I have an experience where someone goes above and beyond their job to help you. With InMotion Hosting technical support, that seems to be the norm. I’ve been hosting with them for about 4 years and every single time I’ve had an issue, their response has been most impressive. I am a self-taught student of Wordpress, so when I launched into getting my sites up and running, there were a few challenges in the unknown mechanisms of Wordpress. Most recently, one of my sites was hacked and they sent me an email notifying me of the breach and that they had stopped a troublesome download. They changed my passwords and sent me all the information. My website was out of commission as a result. I tried to notify my web-help guy, but was unable to reach him. Unable to get it back up, I notified the support team that both of the passwords did not seem to be the same and went to bed in a little bit of a panic. The next morning I woke up to a note explaining the next steps in the password issue and oh-by-the-way, they reloaded all my files and the site was fixed. They turned my panic into feeling reassured that yes, indeed, I have pretty solid backup with my host. Support like that is hard to find and most crucial to business owners like myself who’s main focus is not building and maintaining their websites. I highly recommend them!
Biggest Pro: GREAT technical support - both in people and documentation.
Biggest Con: I would like to see a more automated billing details and status available.
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